project report for MBA employee engagement and productivity
PROJECT REPORT ON
“Employee engagement and productivity”
Project Report Submitted in Partial fulfilment of the requirement for
the award of Degree of
MASTER OF BUSINESS ADMINISTRATION
MBA
Submitted by
ADITYA GOEL
Reg. No.: 2314511794
Under the guidance of
ANUPAM GOEL
CENTRE FOR DISTANCE AND ONLINE EDUCATION
MANIPAL UNIVERSITY JAIPUR
DECLARATION BY THE STUDENT
I, ADITYA GOEL a student of Master of Business Administration (MBA),
Roll Number -- 2314511794, hereby declare that the project report titled
"EMPLOYEE ENGAGEMENT AND PRODUCTIVITY " submitted to Centre for Distance and Online Education, Manipal University Jaipur is a record of my original work carried out under the guidance of ANUPAM GOEL , ENGINEER.
I affirm that this project is the result of my own independent effort, and to the best of my knowledge, it does not contain any material previously published or written by any other person or material which has been accepted for the award of any other degree or diploma at any other educational institution, except where due acknowledgment has been made in the text.
I also declare that I have adhered to all the guidelines and standards required for academic honesty and have cited all sources wherever used.
ADITYA GOEL
Reg. no.-2314511794
Date: June 2025
Place: XYZ
BONAFIDE CERTIFICATE
This is to certify that ADITYA GOEL , a student of Master of Business Administration, (Reg. No.-) 2314511794, has successfully completed the project titled "EMPLOYEE ENGAGEMENT " under my supervision as a part of the requirements for the MBA program at center for distance and online education, Manipal University Jaipur during the academic year 2025, 2023-2025 .
This project report embodies the original work of the student, conducted with due diligence, and adheres to the standards expected by the institution. It has not been submitted to any other institution for any degree, diploma, or certificate.
ANUPAM GOEL (ENGINEER )
ENGINEERING / RADHA
GOVIND ENGINEERING
COLLEGE MEERUT
Date: 16/06/2025
Place: XYZ
ACKNOWLEDGEMENT
It is really a great pleasure to have this opportunity to express the feeling of gratitude imprisoned in the core of my heart.I convey my sincere gratitude to Mr. Adarsh Garg, director of Sonet Micro Systems for giving me the opportunity to prepare my project work in the field of “Employee Engagement and productivity”. I express my sincere thanks to the staff members of Sonet who have spared their valuable time to contribute their suggestions and data in order to enrich my project.
I express my sincere thanks to Anupam Goel for their valuable advice in guiding me at every stage.
Aditya Goel
I Aditya Goel hereby declare that this project entitled “Employee Engagement and Productivity” In Sonet Micro Systems Pvt. Ltd. Developed by me is a bona fide work done under the guidance of Mr. Adarsh Garg Director of Sonet Micro Systems for degree in Master of Business Administration.
Place Noida
Aditya Goel
Date June 2025
Roll no – 2314511794
Table of Contents
Chapter Particulars
Title page
Declaration
Bonafide certificate
Acknowledgement
Abstract
1 Introduction
1.1 Introduction
1.2 Company profile
1.3 Objectives of the studies
1.4 Need of the study
1.5 Scope of the study
1.6 limitation of the study
1.7 literature review
11 Research mehtedology
2.1 Introduction
2.2 Research design
2.3 Data collection
2.4 Statistical tools
111 Data analysis
3.1 Data analysis
3.2 Swot analysis
1V Findings,recommendation,suggestion
4.1 Findings
4.2 Suggestions
4.3 Recommendation
V Conclusion
5.1 Appendix
5.2 Questionnaire
5.3 Bibliography
ABSTRACT
The core objective of the project is to fulfill the requirement of MBA program as prescribe by the university as the student of final year , I had to prepare a report on the basis of my field of interest and get some knowledge and understanding on the particular field and provide the findings accordingly. The title of my project is “employee engagement and productivity”. Employee engagement is the level of commitment and involvement an employee towards their organization and its value . an engage employee is aware of their job and their roles. It is a positive attitude held by the employees towards the organization and its value.
1.1 Introduction
Employee engagement is an approach within an organization ,which seeks to motivate employees to stay committed to their organizational objectives. Encourage employees to show up to work and actually do more work. When we see highly engaged teams are more productive and less internal than those low engagement. Engaged employees are innovative and always have an idea about what they can do better. Employee engagement is also means an employee being valued and trusted, and enjoying doing their jobs in the organization. Employee engagement motivates employee and increase productivity with the dedication of work for the organization.
Importance of employee engagement and productivity
It motivates employee. Employee engagement is important as it creates interest and dedication among employees to work for the benefit of the organization. It motivates employee to perform their task and makes employee aware about their work in the organization.
It creates a sense of loyalty in competitive environment. Employee engagement provides and create a high energy working environment for the employee to build relationship. It enables to build relationship between employee ,employer and the organization.
Factors leading to employee engagement
Here are some factors that lead to employee engagement …
1) Communication
2) Health and safety
3) Job satisfaction
4) Equal opportunities and fair treatment
5) Cooperation
Need for employee engagement and productivity
1) Better production
2) Positive employees
3) Less employee turnover
4) More creative employee
5) High level of profit
1.2 company profile
The study was conducted in SONET MICROSYSTEMS PVT.LTD.
SONET MICROSYSTEMS PVT. LTD.
Sonet microsystems is an educational technology company that provides management solutions for educational institutions. It offers various products which include ‘ESSMS’ a school management system;’ESCOP’ a university management system; and ‘ESCOP VOC’; a vocational institute management system.
Mission
Company mission is to empower schools, colleges, universities, corporates and other organizations through innovative services and products designed to meet their unique needs.
Vision
Company vision is to revolutionize the education sector through innovative technology solutions.
1.3 Project Objectives
Objective of the project are—
1) To understand the concept of employee engagement.
2) To understand company’s standards of ethical behavior
3) To ensure that employees are treated fairly by their seniors.
1.4 Need of this study
1) To study the entire organization.
2) To study the participation and engagement of the employees.
1.5 Scope of this study
Here are the scope of the study;
1) To study about how the employees are engaged in the organization.
2) To study about the employee satisfaction level working in the organization.
3) Further, the findings of the study will be useful for future research to use it as a reference and secondary data.
1.6 limitation of the study
1) The study is only confined to employees of the Sonet Microsystems company.
2) limited time period is the one of the constraints of the study.
3) Some of the information of the company was confidential and hence unable to include in this report.
Despite the above limitation, I tried to give the best attempt to fulfill the objectives and topic as far as possible.
1.7 Literature review
Introduction ---
Engagement at work was conceptualized, as the harnessing of organizational members selves to their work roles. In engagement, people employ and express themselves physically, cognitively and emotionally during role performances. The second related construct to engagement in organizational behavior is the notion of flow as the holistic sensation that people feel when they act with total involvement. Flow is the state in which there is little distinction between self and environment. When individuals are in a flow state little conscious control is necessary for their actions.
Employee engagement and production is thus the level of commitment and involvement an employee has towards their organization and its values. An engaged employee is aware of business context and works with colleagues to improve performance within the job for the benefit of the organization. The organization must work to develop and nurture engagement and get productivity which requires a two-way relationship between employee and employer. So, employee engagement is a barometer that determines the association of a person with the organization.
Engagement is most closely associated with the existing construction of job involvement. As we see, job involvement is defined as the degree to which the job situation is central to the person and his identity. Job involvement is a cognitive state of psychological identification. So, job involvement results from a cognitive judgement about the needs satisfying these needs. Jobs in this view are tied to oneself image. Engagement differs from job in as far as the individual employees themselves are concerned during the performance of their job. Job engagement may be thought of as an antecedent to job involvement in those individuals who experience deep engagement in their roles should come to identify with their jobs.
When we talk about employee engagement there are three aspects physically, cognitively and emotionally. For job satisfaction, importance has been given to the cognitive side.
HR practitioners believe that the engagement challenge has a lot to do with how an employee feels about work experience and how he or she is treated in the organization. There will always be people who never give their best efforts no matter how hard HR and line managers try to engage them.
Definition---
Employee engagement is a process of retaining the employees in the organization. Emotional connection of employees feels towards their employment organization which tends to influence and level of efforts in work related activities. Then productivity is also improved. when productivity is higher than employee satisfaction is also satisfied in their work. So, we can say that employee engagement is related to productivity. When employees are engaged, they do their best for the organization and their output is commendable. So engaged employees are not recruited, they are created. Management cannot manage without employees. Ask much more than you tell is employee engagement.
Aspects of employee engagement and productivity— There are employees’ engagement according to the global studies are— The employees and their own unique psychological make up and experience. The employers and their ability to create the conditions that promote employee engagement and productivity.
So, it is the basic requirement to create an environment and culture for the best output and more participant work together.
Categories of employee engagement—
In an organization there are different types of people—
Engaged—as I saw engaged employees are builders. They want to know the desired expectations for their place in it. They perform at consistently high levels. They actually want to use their talent and give more productivity to the organization. They work with passion and drive innovation.
Not engaged--- not engaged employees tend to concentrate on tasks rather than the goals and outcomes they are expected to accomplish. They want to be guided by what to do so that they can do it and say they have finished. They accomplish tasks and achieve an outcome. Employees who are not engaged tend to feel their contributions are being overlooked.
Actively disengaged-- the actively disengaged employees are cave dwellers. They are not just unhappy at work; they are busy acting out their unhappiness. They sow seeds of negativity at every opportunity. Every day actively disengaged workers undermine what their engaged co-workers accomplish.as workers increasingly rely on each other to generate products and services; the problems and tensions that are fostered by actively disengaged workers can cause great damage to an organization’s functioning.
Importance of engagement- it is very important for managers to cultivate given that disengagement is central to the problem of workers lack of commitment and motivation.
There is a significant link between employee engagement and productivity. They form an emotional connection with the company. They create a sense of loyalty in a competitive environment.
Employee engagement carries 3 points --- growth, recognition, trust and confidence.
There are some factors which lead to employee engagement—
Career development—effective management of talent,
Leadership- clarity of company values, respectful treatment, company’s standards.
Equal opportunities and fair treatment.
Pay and benefits.
Health and safety
Family friendliness
Cooperation
Knowing the degree to which employees are engaged—
Employee engagement satisfaction surveys determine the current level of employee engagement.
Then identify the problem areas where employees are disengaged. Then taking actions to improve employee engagement by acting upon the problem areas. For taking action starts with listening to employee feedback and a definitive action plan will need to be put in place finally.
11 RESEARCH METHOLOGY
2.1 INTRODUCTION
Research is the process of systematic and in depth study for any particular topic, subject of investigation ,backed by collection, compilation, presentation and interpretation of relevant details .
In order to reach the objectives of the study a survey was conducted and the responses were collected from the employee of Sonet Microsystems. A Questionnaire was given to the employees and were asked to respond to the questions respectively.
2.2 Research Design
After formulating the problem, the research design has to be prepared. Preparation of research design involves selection of means of obtaining information, time available for research and selection of method of tabulation and presentation of data.
I have obtained information by the employees of the organization and also with the help of search engines.
Sample size: it is the act of choosing the number of observations to include in a statistical sample. The sample size for the study is 15 employees in Sonet Microsystems.
2.3 DATA COLLECTION
Data collection is one of the most important aspects of research . for the success of any project accurate data is very important and necessary. The information collected through research methodology must be accurate and relevant.
PRIMARY DATA
Primary data is the first hand data in which the information is collected for the first time by the researcher. There are several methods in which the data is complied.
In this project, the data was obtained and collected by means of questionnaire. Questionnaire was prepared and distributed to the employees of Sonet Microsystems.
Here are some ways in which the primary data are collected---
Questionnaire: it includes set of questions was being given to the employee to fill it based on which data was interpreted.
Secondary data: secondary data needed for the project work were collected from the company websites and search engines.
Sample technique : the data collection is done through convenient sample through questionnaires.
2.4 STATISTICAL TOOLS
Statistical tools are the tools which are used for the data collection and analysis in research methodology. For my study I have used pie chart to represent my data .
111 DATA ANALYSIS
3.1 DATA ANALYSIS
1) Do you like your workplace and surroundings?
Interpretation: from the above data we can interpret that 93 % of the employees like their workplace and 7 % do not like their workplace. We can conclude that majority of the employees of the organization likes their workplace.
2) Are you treated fairly by your seniors in the organization?
Interpretation : from the above data we can say that 86% of the employees feels that they are treated fairly by their seniors and rest 14 % feels that they are not treated fairly. We can conclude that almost half of the employees of the organization feels that are treated fairly.
3) Do you have a clear understanding of your responsibilities?
Interpretation: from the above we can say that 79% of the employees feels that they have clear understanding of their responsibilities whereas 21% feels that they do not have clear understanding. We can conclude that minority of the employees do not have clear understanding of their responsibility.
4) Do you have all the information and resources necessary to do your work efficiently?
Interpretation: from the above data we can interpret that 70% employees thinks that they have all the information and resources necessary to do the work efficiently and rest 30% thinks that they do not have, we can conclude that only minimum number of employees feels that they do not have all the information and resources necessary to do their work efficiently.
5) Do you feel your work makes good use of your skills and abilities
Interpretation: from the above data we can interpret that almost 76% of employees feel that their work make good use of their skills and abilities and 24 % feels that it does not make good use of their skills. We can conclude that majority of the employee feels that their work makes good use of their skills and abilities.
6) Do you think your manager or someone at work cares about you?
Interpretation: from the above data we can interpret that almost 72% of employee thinks that manager cares about them whereas 28% thinks that their manager do not care about them. We can conclude that almost majority of the employee thinks manager cares about them.
7) Do you think your workload is reasonable for your role?
Interpretation: from the above data we can interpret that 58% thinks that their workload is reasonable for their role and 42% thinks that their workload is not reasonable for their role. We can conclude that there is only few differences between the percentage of the employee who thinks that the workload is reasonable for their role.
8) Are there somethings that your organization is doing great?
Interpretation: from the above data we can interpret that 62% of the employees thinks that their organization is doing great and 38% of the employees think that their organization is not doing great. We can conclude that majority of the employees think that their organization is doing great.
9) Are you giving the freedom to make decisions about how to do your work?
Interpretation: from the above data we can interpret that 85% of the employee thinks that they are given the freedom to make decisions about how to do their work. We can conclude that almost majority 85% of the employee of the organization thinks that they are given the freedom to make decisions about their work.
10) Have you accomplished any career goal in the last six months?
Interpretation: from the above data we can interpret that 57% of the employee feels that they have accomplished any career goal in the last six month and rest 43% feels that they have no accomplished. We can conclude that almost half of the employees feel that they have accomplished their goal in the last six month.
3.2 SWOT ANALYSIS
SWOT method is an acronym for strengths, weakness, opportunities and threats and is structured planning method that evaluates four elements of the organization.
A SWOT analysis can be carried out for company, product, place industry .it involves specifying the objective of business venture of project and identifying the internal and external factors that are favorable and unfavorable to achieve the objective.
STRENGTH
• Education leader
• Strong IT unit
• Strong development
WEAKNESS
• Wears a burden of huge responsibilities
• Limited disclosure of information on the internet
OPPORTUNITIES
• Growing income
• Participation with strong internet services
THREATS
• Strong competition
cometition for the best software services
!V. FINDINGS, SUGGESTIONS AND RECOMMANDATIONS
4.1 FINDINGS
* SONET MICRO SYSTEMS PVT.LTD. company has domestic and international markets.
* Almost every employee of Sonet Microsystems like to do the work.
* Many employees of Sonet micro systems think that their company manager cares about them.
* Maximum number of employees think that they are given freedom to make decisions about their work.
* Some of the employees think that they have accomplished some career goal in the last six months.
* Few employees think that their work is not making good use of their skills and abilities.
* Majority of the employees knows and understand their responsibilities.
* 38% of the employees think that their organization is doing great.
*14 % of the employees feels that they are not treated fairly.
4.2 SUGGESTIONS
• Give employees opportunities to make good use of their skills and abilities.
• Focus on letting employee to know their major responsibility.
• Let employees to know their abilities and skills.
• Promote more happy environment with the employees.
• Provide resources to solve the problems of the employees.
• Treat every employee of the organization fairly.
4.3 RECOMMENDATIONS
* Managers and seniors of the organization should guide employees and include suggestions of the employees.
* Employee must concentrate on work with making decisions individually and explain to seniors.
* Encourage employees to accomplish their goal and to maintain feelings of involvement. * Enable and try to make employees understand their responsibilities in order to make organization better.
CONCLUSION
The importance of employee communication on the success of a business. An organization should thus recognize employees, more than any other variable, as powerful contributors to a company’s competitive position. So, we can say that raising and maintaining employee engagement lies in the hands of an organization and requires a perfect blend of time, effort, commitment and investment to craft a successful endeavor.
Employee engagement is the buzz term for employee communication. It is a positive attitude held by the employees forwards the organization and its values. It is rapidly gaining popularity in the present scenario of the world.
APPENDIX
QUESTIONNAIRE
As per the project suggested by my guide I, Aditya Goel of MUJ conducted a small survey on the employee engagement as part of my MBA course.
1) DO you like your workplace and surroundings?
a) Yes
b) No
2) Are you treated fairly by your seniors in the organization?
a) Yes
b) No
3) Do you have a clear understanding of your responsibility?
a) Yes
b) No
4) DO you have all the information and resources to do your work efficiently?
a) Yes
b) No
5) Do you feel your work makes good use of your skills and abilities?
a) Yes
b) No
6) Do you think your manager or someone at work cares about you?
a) Yes
b) No
7) Do you think your workload is reasonable for your role?
a) Yes
b) No
8) Are there something that your organization is doing great ?
a) Yes
b) No
9) Are you given the freedom to make decisions about how to do your work?
a) Yes
b) No
10)Have you accomplished any career goal in the last six month?
a) Yes
b) No.
BIBLIOGRAPHY
Website
www.sonetmicrosystems.com
www.google.com
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